ENJOYING YOUR HOTEL I prefer to stay in hotels when possible, and what follows are my tips for making the most of your hotel and its amenities. I like to spend a few minutes first unpacking my suitcase, setting up my toiletries in the bathroom and figuring out how the TV and thermostat work. Once I’ve familiarized myself with my new surroundings, I can truly relax.
Securing the Best RoomNot all hotel rooms are created equal. When your objective is to get the best hotel room available, or possibly an upgrade, keep these tips in mind. And whatever happens, smile and be nice!
• Join the hotel’s loyalty program to collect points towards upgrades and other benefits. Elite-status members get preferential treatment.
• Call the hotel directly to book your reservation. Often reservations booked through an online discount site get lower priority and are less likely to be assigned the best rooms.
• When booking your reservation, request a room that is away from the elevators, ice machines and other noisy, high-traffic areas.
• Check in early while room selection is good.
• Inspect the room before you unpack. If you need to change rooms, make the request as soon as possible.
Changing Rooms If you do need to change rooms, be friendly, respectful and courteous when you are making the request. Have a reasonable explanation, and be specific with details: noise, odd smells or unsuitable bed configurations are reasonable reasons to request a change. Speak with the front desk staff, who will handle your request. Be calm and patient, and manage your expectations: the hotel will be working under the constraints of availability.
Concierge The concierge is the hotel’s oracle, knower of all things, and an invaluable resource. The job of the concierge is to make sure hotel guests are well looked after. Among other things, they will happily make reservations, secure tickets, book transportation or offer sightseeing and dining suggestions. Don’t be shy to make unusual requests, as long as they are reasonable and legal. If you can, give the concierge some notice when making your request to increase the likelihood of success.
Butler’s Tip: Remember to thank the concierge and tip to show your appreciation. Tip well if they have gone above and beyond. I prefer to tip with each request rather than at the end of my stay.
Copyright © 2018 by Charles MacPherson. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
